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On Point with Peter van Aartrijk and Rick Morgan, Episode 15: Moore’s Law on Steroids
March 1, 2010

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.
Paul Peeples, AAI, AIT, CPIM is Vice President of Information Systems at Florida Association of Insurance Agents (FAIA). His technology background, coupled with over 20 years experience in the [...]

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Posts Tagged ‘Social Networking’

In 2010, Marketers Most Interested in Social Media? Think Again

Thursday, February 18th, 2010

In 2010, marketers will be most interested in funneling more dollars into the hot area of social media, right?

Wrong.

The biggest category for increased marketing spending in 2010 will be: E-mail.

That’s according to the 2010 marketing trends survey conducted by StrongMail Systems, a provider of e-mail marketing and social media services.

The article reports on a survey of 1,000 respondents notes:
– 69% plan to increase spending on email marketing.
– 59% plan to increase spending on social media.
– 42% plan to increase spending on search marketing.

(Arguably, an e-mail services company would be inclined to be bullish on e-mail services. And there’s still healthy growth forecast for social media spending. But putting those points aside, it’s interesting that marketers are investing more in the more-established marketing tool of e-mail marketing than in any other.)

Moreover, 89% plan to increase or maintain marketing budgets in 2010: 48% plan to increase; 41% plan to maintain.

– Charles Wasilewski

Trying Something New: What Social Media and “Beatles Rockband” Have In Common

Monday, January 4th, 2010

Over the Christmas holiday, I found myself eagerly trying out the “Beatles Rockband” music game on the Nintendo Wii game system. With my decades-long familiarity with Beatles music due to my teenhood love of FM radio in the 1970s, I figured: “Maybe it’ll be enjoyable (and perhaps even easy) to jam along with the Fab Four.”

beatles-rock-band-wii

Almost. It was enjoyable but not quite easy. But I learned some lessons nonetheless.

A skilled (and younger) relative let me play the Rockband drums while she played guitar. As a kid, I often dreamed of playing drums, but was sentenced by my Mother to six months of piano lessons (which I dropped as soon as I could, since they took place during after-school playtime in my neighborhood). Another problem was that I have a short supply of musical talent, but that’s probably why I’m sitting at a computer keyboard and not a piano keyboard.

Anyway, for those not familiar with Rockband, this game gives you visual and aural cues that prompt you to play the drum beats on a drum pad, pluck notes using a faux guitar, or sing with the microphone to classic Beatles songs.

I set the drum pads to the easiest level on the Rockband game. It took a song or two to get acquainted with the color sequence that cued the drum beats for me. Then it took a couple more songs to recognize that each song had different beat patterns, and that I should try to remember the beat patterns so I could repeat them later in the song. Then I learned that I could do a repetitive beat pretty well on one drum pad, but had trouble doing sequences of different drums.

With each successful drum beat (the game gives you feedback so you know if you’ve hit the correct drum pad at the correct time), I gained a bit of confidence. With each missed beat (there were many), I got a bit more determined to learn from what I’d done and get it right the next time. I got scores in the high 80s (Rockband tells you the percentage of correct drum beats or notes that you hit) and even in the 90s. After about 15 songs, my arms were tired. Five more songs later, I’d had enough.

I found myself thinking later that trying Rockband was like learning to use social media: There are elements of the familiar (in Rockband, the Beatles songs; in social media, the person-to-person conversations) and the new (in Rockband, the game itself and the Wii system; in social media, the systems and cultures of social networking sites Facebook and Twitter).

It’s the familiarity that enables us to try social media. But it’s the new stuff that can hold us back.

A recent American Agent and Broker survey showed that independent insurance agents are mostly stuck, either not yet bothering to try social media or struggling to get over the hurdles (and there are many, as our Aartrijk Brand Camp research showed). Laura Mazzucca Toops’s study in the December 2009 issue of the magazine found that 20 percent of agents/brokers in a reader poll said they are considering using social networking for marketing. But fewer than 25 percent currently use it.

That’s not a criticism, by the way, since many are already in patterns of success in their business and may not be motivated to change or try something new.

A few other lessons learned from my holiday fun, which might apply to both video games and social networking:

Ask the young for help. My young relatives both laughed at me and guided me. I caught on to a key Rockband tip (you don’t have to smash the drum pads, just tap them) after about five or six gentle reminders from a niece.

It might be fun to try, but you’ve got to have success to keep going. It took about two drum beats to realize I was not going to replace Ringo Starr on the drum kit in a Beatles reunion. I realized that success was something different: just trying to play along and doing my best while enjoying the music and the camaraderie.

Learn your style. In Rockband, after a few songs I recognized that I was focused on the visual clues on the screen, and less on the audio part of the game. It’s probably in line with my skill set of writing that I work more visually that verbally. The others playing the game seemed to operate more on the audible parts of the game. To each his own. That probably applies to social networking, too: Some like to interact a lot and with long posts; others are briefer and less frequent.

– Charles Wasilewski

On Point with Peter van Aartrijk and Rick Morgan, Episode 11: The Video Insurance Guy

Tuesday, December 15th, 2009

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.

In the eleventh episode, Peter and Rick talk with Chris Jordan of Atlanta Insurance Live in Atlanta, Georgia. Chris argues using video and live chat promotes transparency and gives agency owners and agents new ways to connect with their customers. Facebook, Twitter and the other social web tools add to his social media arsenal and provide an avenue to connect and establish relationships.

The podcast was published Monday, December 14, 2009. Run time is 18 minutes 23 seconds.

On Point with Peter van Aartrijk and Rick Morgan, Episode 10: Brand Camp

Wednesday, December 2nd, 2009

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.

In the tenth episode, Peter and Rick talk to Aartrijk colleagues Charles Wasilewski, director, Marketing-Communications and Maureen Bentley, vice president, Brand Strategy about their recent experiences at “Brand Camp” September 28-30 in Chicago. The team acknowledge the “time vampire” that social media can be, but instead focus on best-practices strategies and success stories to help manage social media risks in a smart and effective way.

The podcast was published Monday, November 30, 2009. Run time is 19 minutes 34 seconds.

On Point with Peter van Aartrijk and Rick Morgan, Episode 9: Building Communities Around Collectibles

Monday, November 16th, 2009

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.

In the ninth episode, Peter and Rick speak with Laura Bergan, VP of Marketing at American Collectors Insurance. The insurance provider has been in the social media space for about a year, providing service and information (at times simultaneously) to agents and insureds.

The podcast was published Monday, November 16, 2009. Run time is 18 minutes 34 seconds.

Why In the World Does Social Media Matter To the Insurance Industry?

Thursday, October 15th, 2009
Charles Wasilewski

Charles Wasilewski

At 11 am on Wednesday, September 30, Aartrijk Brand Camp was officially over. I said “goodbye” and “thank you” to a few Campers in the lobby of the Hotel Sax, and headed out for a jog into the pleasant late-September day in downtown Chicago.

We, the Aartrijk team, had just finished a two-day conference, after about nine months of preparation. The 90-plus attendees at Brand Camp, it seemed, sought to understand the sociological, business, and brand impacts of social networking in the insurance world. I felt a buzz of awareness and learning going on throughout the Brand Camp sessions. The very idea of a first-ever conference about social networking in the insurance industry seemed to create a strong awareness that something worthwhile was happening. Mitch Dunford, CEO of Wells Publishing, commented in response to one of the sessions: “History will remember us as the people who made the change” to social networking.

It’s easy to overstate what a industry confab can do (especially the ones we work on ourselves). I’ve been to a bunch and I know that great ideas and good intentions can fade once I get back to the workaday world. As I jogged, I wondered if that would happen this time. I crossed Michigan Avenue and headed for Millenium Park and a glimpse of the awesome Lake Michigan.

Amidst the city sounds of traffic and people, hundreds of people were heading to and fro for lunch and the rest of their work day. But two people caught my notice as I crossed their path: a man using crutches and a woman limping with a cast on her foot. Customers, certainly, of some insurance carrier and broker who provided health insurance or resolved the accident claim.

It hit me: The insurance industry needs to use social media because there are millions of people who need the products and services that the insurance industry provides. They will only find out what the industry can do if insurance people are part of the social network conversations that are going on every minute of every day.

Many people I know in the insurance industry are passionate—they truly believe in, and want to spread the word about, the insurance products (whether property-casualty or life/health/benefits) they sell and service. I admire many for their skills in sales, leadership, analytics, branding, and other areas.  They’ve put those skills to work to benefit individuals, families, and businesses.

But the industry needs social networking skills to help it tell the story about what insurance does. In a big, noisy world, social networking is an amazing phenomenon that lets people carry on quiet conversations about important things. That’s why social media matters to the insurance industry.

—Charles Wasilewski

Follow Aartrijk on Twitter: @Aartrijk. Follow Brand Camp conversation on Twitter using hashtag #ABC09.

On Point with Peter van Aartrijk and Rick Morgan, Episode 6: Social Media

Wednesday, September 30th, 2009

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.

In the sixth episode, Peter and Rick talk with Rick Dinger of Crescenta Valley Insurance, Inc. in Glendale, California about how Social Media has helped his company reach a broader audience and gain more business in return.

The podcast was published Wednesday, September 30, 2009. Run time is 20 minutes 42 seconds.

“Can We Get to Business?!”

Monday, September 14th, 2009

Charles Wasilewski“Can we get to business?!”

That partly-excited, partly-frustrated-sounding question popped out at me from among several dozen when I was moderating a Webinar (”Social Media 101: Get Your Agency on Facebook and Twitter” presented by Insurance Journal) in early September.

The Webinar was presented by Nibby Priest of Vaughn Insurance Agency Co., who is among the most-active insurance producers I know in using social networking.

The question came while Nibby was showing how to get a personal Facebook page started. This is one of the  most-popular things to do on the Internet. After all, Facebook has 200 million-plus members and is among the top 5 most-visited Web sites in the world.

When I read the question, I sensed that the agent asking the question was impatient with all the “personal” Facebook material, and wanted to get to the important stuff: how to use Facebook to market and sell.

I’ve felt the same frustration in the past — until I realized that the personal nature of Facebook is what makes it popular and captivating for millions. Facebook isn’t like advertising or direct mail or an e-mail newsletter or a Yellow Pages ad. It’s not really a marketing tool or tactic to be pulled out of the marketing plan and executed.

It’s something very different: It’s a technological way to carry out social relationships online.

Facebook is popular because it allows people to:

– connect person-to-person

– choose people, brands, organizations, causes, and advertisers they want to connect with online … and shun or ignore those they don’t

– easily search and find people from their past and present to build relationships going forward into the future

So, for me, a lesson of “Social Media 101: Get Your Agency on Facebook and Twitter” was a reminder that social networking is about talking with people, not merely sending out business messages via advertising or marketing. I’m as big a fan as anyone of advertising and marketing, but Facebook requires a different approach. It requires a commitment to joining a community, providing value, presenting information and perspective, and building relationships.

The great hope of social networking for marketers is that when members of the community are ready to buy, they will find you — even seek you out — because they know you and know what you know.

– Charles Wasilewski

On Point with Peter van Aartrijk and Rick Morgan, Episode 4: Expanding Business Objectives

Tuesday, September 1st, 2009

On Point with Peter van Aartrijk and Rick Morgan, Episode 4: Expanding Business Objectives

On Point with Peter van Aartrijk and Rick Morgan is an audio conversation with insurance industry leaders who champion change and challenge all of us to think.

In the fourth episode, Rick and Peter talk to Katie Herbst, Senior Marketing Communications Specialist at Westfield Insurance, about the evolution of social media at Westfield and her role within the organization.

The video was published Tuesday, September 1, 2009. Run time is 26 min 30 seconds.

On Point with Peter van Aartrijk and Rick Morgan, Episode 3: The New Old

Monday, August 24th, 2009

Trying to figure out social networking? Chris Amrhein of Insurance Is Fun! gives insights on how it works for independent insurance agencies/agents.

Chris, who trains and talks with numerous independent agents, is featured on the latest podcast (Episode 3: The New Old) of On Point with Peter van Aartrijk and Rick Morgan published by Insurance Journal.

In the third episode, Chris Amrhein of Insurance Is Fun! talks with Peter and Rick about similarities of digital world to the old world, complete with front porches and Grateful Dead concerts.

The video was published Monday, August 17, 2009. Run time is 18 minutes 48 seconds.