Employee benefits is booming and raising expectations fast.
On the latest On Point Podcast, host Peter van Aartrijk talks with Tammi Shapiro, head of Benefit Solutions at Applied Systems, about why tech alone is not enough. Advisory and change management are now critical as employers rethink broker relationships.
Big takeaway: AI is reshaping the work, but people and process are what make it stick.
Watch here: https://www.insurancejournal.tv/videos/26563/